INPROFORUM 2015

Alternative Dispute Resolution before Czech Trade Inspection
Zuzana Frantíková

Language: en
Last modified: 2016-01-27

Abstract


The paper focuses on the changes in the area of alternative dispute resolution in consumer protection brought by the almost approved amendment published under No. 445/0 of Act No. 634/1992 Coll., on consumer protection, as amended. The current regulation despite the commission recommendations 98/257/EC of 30 March 1998 of the European Commission does not show any satisfactorily progress in the area of alternative dispute resolution. Within the Czech Republic some consumer disputes are ruled by administrative offices such as the Czech telecommunication office, the Energy regulatory office or the Financial arbitrator. Proceedings led by these offices are regulated in Act No. 500/2004 Coll., Administrative procedure code except the proceeding before the Financial arbitrator which is regulated by Act No. 229/2002 Coll., on financial arbitrator. In accordance with Art. 36 of the Charter of Basic Human Rights and Freedoms all rulings issued of administrative offices are object of judicial review. The above mentioned amendment of Act on consumer protection establishes Czech trade inspection as the residual entity of ADR.

Keywords


Alternative Dispute Resolution; Consumer Disputes; Consumer Protection; Czech Trade Inspection

Full Text: PDF