Language: cs
Last modified: 2013-06-21
Abstract
The main topic of process management is a permanent improving of individual processes and improving of relationships among individual parts of the process maps. The consistent following of customer relationship management (CRM) is often the only way of obtaining information in developing strategies and one of the important concepts theirs quality improvement processes. The paper deals with the partial results of the survey of 40 customers and shows the possible directions of changes in business strategies and business processes of the company.